Terms and Conditions

Last updated: November, 4th 2024

Welcome to SUNBAE MARKET (“we,” “our,” or “us”). By accessing or using our services on SUNBAE MARKET (“Service” or “Platform”), you agree to be bound by the following Terms and Conditions (“Terms”). Please read these Terms carefully. If you do not agree to these Terms, do not use our Service.

1. Service Overview

        •        SUNBAE MARKET provides customers outside South Korea with the opportunity to browse and purchase items from Naver Shopping through our platform.

        •        When a customer selects an item on our platform, SUNBAE MARKET will facilitate the purchase on their behalf, receive the item at our designated warehouse in South Korea, and then arrange for shipment to the customer’s international address.

2. Account Registration

        •        To use our Service, you must create an account on our Platform. You agree to provide accurate, complete, and current information during registration and to update this information as necessary.

        •        You are responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that occur under your account.

3. User Eligibility

        •        Our Service is intended for users located outside South Korea. By using our Service, you confirm that you reside outside South Korea and that you are legally permitted to enter into binding contracts in your jurisdiction.

4. Service Limitations

        •        Availability of Items: SUNBAE MARKET cannot guarantee the availability of specific items on Naver Shopping and reserves the right to decline requests for items that are unavailable, restricted, or otherwise prohibited.

        •        Pricing and Exchange Rates: The prices shown on SUNBAE MARKET’s platform may include approximate currency conversion rates for user convenience. Actual prices may vary due to exchange rate fluctuations, and SUNBAE MARKET cannot guarantee the final price until the purchase is made.

        •        Additional Fees: In addition to the item price, customers may incur additional fees, including but not limited to service fees, shipping fees, taxes, and duties. All such fees will be displayed before final purchase confirmation.

5. Order Fulfillment Process

        •        Placing an Order: Once a customer selects items and proceeds to checkout, SUNBAE MARKET will process the order on their behalf by purchasing the item(s) from the relevant seller on Naver Shopping.

        •        Warehouse Receipt: The purchased item(s) will be sent to SUNBAE MARKET’s designated warehouse in South Korea, where we will inspect the item(s) for accuracy and packaging condition.

        •        International Shipping: After inspection, SUNBAE MARKET will arrange for international shipment to the address provided by the customer. The estimated shipping time and cost will vary depending on the destination country and chosen shipping method.

        •        Shipping Carriers and Liability: SUNBAE MARKET will select reliable carriers for international shipments; however, we are not liable for delays, losses, or damage caused by third-party carriers. Shipping insurance may be offered at checkout for additional coverage.

6. Order Cancellations, Returns, and Refunds

        •        Cancellations: Once a purchase is made, cancellations are generally not allowed due to limitations in Naver Shopping’s policies and third-party vendor policies. In special cases, SUNBAE MARKET may allow cancellations subject to additional fees, if permitted by the vendor.

        •        Returns: Returns may only be accepted if the item is defective or misrepresented by the seller. For approved returns, the item must be shipped back to our warehouse in South Korea, and return shipping costs will be borne by the customer. Certain items may not be eligible for return under any circumstances.

        •        Refunds: Refunds will only be provided in cases of order cancellation prior to fulfillment (where permitted) or for returned items as outlined above. Refunds will be processed to the original payment method within a reasonable period, minus any applicable fees.

7. Limitation of Liability

        •        SUNBAE MARKET is not the manufacturer, seller, or distributor of the products available on Naver Shopping. We only facilitate the purchase and international shipment. SUNBAE MARKET disclaims all warranties related to the quality, safety, legality, or fitness for a particular purpose of any items purchased through Naver Shopping.

        •        SUNBAE MARKET is not responsible for any issues arising from Naver Shopping’s content, product descriptions, or seller representations. In the event of a dispute or issue with a specific seller, we will attempt to assist you, but we do not guarantee any resolution.

8. User Responsibilities

        •        Compliance with Import Regulations: You are responsible for ensuring that items you purchase are legally permissible for import in your destination country. You are solely responsible for any customs duties, tariffs, or taxes that may apply to your order.

        •        Accurate Information: You must provide accurate shipping information and ensure compliance with local import and tax regulations in your country. SUNBAE MARKET is not responsible for delays, fines, or additional costs due to incorrect information provided by the customer.

9. Intellectual Property

        •        All content on SUNBAE MARKET, including but not limited to images, text, graphics, and software, is owned by or licensed to SUNBAE MARKET and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

        •        The Naver Shopping name, logo, and content available on our platform are the property of Naver Corporation. SUNBAE MARKET is not affiliated with or endorsed by Naver Corporation, and our use of Naver Shopping content is strictly for the purpose of providing our Service.

10. Modifications to Terms and Service

        •        SUNBAE MARKET reserves the right to modify these Terms at any time. Any changes will be effective upon posting on our Platform. Continued use of our Service after the posting of any changes constitutes acceptance of those changes.

        •        We also reserve the right to modify, suspend, or discontinue any part of our Service at any time without prior notice.

11. Privacy Policy

        •        Our Privacy Policy, which outlines how we collect, use, and protect your personal information, is incorporated by reference into these Terms. Please review our Privacy Policy.

12. Dispute Resolution

        •        In the event of a dispute arising from or relating to these Terms or your use of the Service, you agree to first contact us directly to seek an amicable resolution.

        •        If a resolution cannot be reached, the dispute will be settled through binding arbitration in [jurisdiction/country], and the laws of [jurisdiction/country] shall govern these Terms.

13. Contact Information

        •        For questions or concerns regarding these Terms or your use of the Service, please contact us at:

        •        contact@sunbaeshop.com

        •        Customer Service, Sunbae Market Company

#1316 Kot Maeul-ro 64, Gyeonggi-do Goyang-si Deokyang-gu 10546, South Korea

Acceptance of Terms

By accessing or using our Service, you confirm that you have read, understood, and agree to be bound by these Terms and any other agreements referenced herein. If you do not agree with these Terms, you should not use our Service.

This document is intended as a general outline and should be reviewed by a qualified attorney to ensure compliance with applicable laws and regulations, as well as alignment with the specific practices and policies of SUNBAE MARKET.